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DealerRater - May 7, 2026
I inquired about a vehicle at Tutton via phone because I live four hours away. My experience began with a classic high-pressure sales tactic: Josiah told me someone was currently looking at the truck I was calling about at that very moment. When I told him I wasn’t interested in playing games or competing for a vehicle while on the phone, he immediately recanted, stating, “Actually, that truck isn’t being looked at, so we can talk about it now.” While I didn’t appreciate the manufactured urgency, I decided to proceed.
I was explicit from the start that I would not be financing through the dealership. I had a “do not exceed” approved loan check from my bank and asked Josiah to confirm that Tutton accepted this check type. He assured me it was no problem and agreed to work on an “out the door” (OTD) price for when I arrived the next day.
After making the four-hour drive, I met Josiah, who was initially polite and accommodating. I took the truck to lunch and, realizing Josiah was working through his own lunch break to help me, I actually purchased and brought a meal back for him to show our appreciation. Unfortunately, that was the last positive part of the experience.
Upon completing the test drive, I identified several concerns. Small issues included PCM alert codes, dash warnings for malfunctioning features, missing parts, and a stuck front air dam. Larger concerns were much more serious: the starter was noticeably struggling when the motor was hot, and the transmission (which had been replaced five months prior) was shifting erratically. Josiah agreed to account for these mechanical risks in the OTD price, but when he brought the paperwork, the vehicle was still listed at the full advertised price. The paperwork also revealed a staggering $1,000 documentation fee—nearly triple the $300–$500 average I found at nine other dealerships.
But the real "shell game" started when I presented my bank check. Josiah then claimed he “didn’t get a chance” to tell me that if I didn't finance with Tutton, they added another $1,000 fee for using an outside bank.
After I voiced my displeasure at this "forgotten" disclosure, he "talked to his manager" and dropped the fee to $500. However, when the new OTD sheet arrived, the tag fees, taxes, and a brand-new “ETR fee” all miraculously increased to almost perfectly offset the discount.
After I voiced my displeasure about the offset, it happened again when they "removed" the fee entirely; they simply padded the tags, taxes, and added a higher fee until the final price was almost identical to the original. It was a coordinated effort to swindle me by moving numbers between line items.
When I finally spoke to the manager, Brian, the tone turned to intimidation. He spoke over me, interrupted, and eventually said, “You already drove four hours to get the truck, I know you are going to get the truck; it is already aggressively priced and I can sell it to someone else.” He refused to budge even $400 to offset the imminent starter failure. Reluctantly, I still decided to purchase the vehicle even though it was clear they could care less if it sold to me at that moment or not.
Predictably, two days after getting the truck home, the starter died while in town, and I had to pay for a tow. I ended up replacing the part myself for $329 after being quoted $840 by a shop.
Both the salesman and manager lacked transparency and basic integrity. They relied on the fact that I had "sunk time" into the drive to force a deal filled with hidden fees. I’ve seen other reviews where the owner doesn't respond, so I don't expect a resolution here—I just want to warn others about this "shell game" style of business.